Articles
Get More Payback from Your Software Investment
Construction business that are still doing whatever it takes to weather this economic storm have likely already handled the difficult task of reducing their number of employees and identifying expenses to be cut. So those companies are learning to compete and operate with limited resources, scaled back staff, and a critical eye to all costs and considerations. Yet competition remains tight and most contractors must continue to find new and innovative ways to save time and money, while still performing high quality work.
Turning to Technology
To accomplish more in less time with a reduced staff, many contractors have invested in software to automate processes and boost productivity. With tools to eliminate many manual methods and more accurately and quickly perform time-consuming, overhead burdened tasks like takeoff and estimating, contractors can bid more work with better profit margins. Using software to improve the way contractors manage projects, track true job costs, and control processes throughout a project’s lifecycle, companies achieve better financial reporting, can recoup costs (like equipment utilization and maintenance) by billing to projects, properly track and handle change orders, and stay on top of every twist and turn throughout project execution.
Reputable software vendors partner with their customers to provide the necessary consulting, training, and educational resources that help contractors get the most bang for their software buck from implementation throughout the lifetime of the solution.
Take the Time for Training
Even the best athletes with all the right moves and maneuvers show up on training day. Why? Because being the best at what they do demands the proper conditioning, knowledge of new techniques and the right gear, and understanding of what it takes to make the team strong.
This attitude holds true for construction businesses as well. Contractors can have the right software, but if not using it to its best capacity across the team, then there’s the chance to lose … to lose bids, time, money, and more.
To get every ounce of value out of a solution, contractors should consult with their vendor to clearly and thoroughly understand the software’s features and functionality. Each construction business may have needs unique to their particular business and a true technology partner will be able to advise how to utilize the software for the best advantage. And this should be an ongoing dialogue between vendor and construction company as business needs change, as enhancements are added, as users come and go, and so on.
Diverse Options for Different Styles
Contractors should choose to invest in and implement software that’s supported and maintained by the vendor who also backs it with a wide range of training options to accommodate the various learning styles and preferences of a diverse pool of users. Training offerings should include the option to learn in a one-on-one setting, as a group of users from the company, or in classroom setting among like-minded users of the product from other companies.
It’s probably obvious how important it is to accomplish learning when software is first implemented, however, it’s greatly valuable to make learning a regular or ongoing effort. Whether achieved by attending an annual user conference, participating in local user groups, completing online training courses, or periodically scheduling consultative time with the vendor, every user, whether novice or experienced, can benefit from training.
These training methods can be utilized as user’s needs demand. For example, if user requires in-depth learning about unique processes, then a private training session could be the best option. If user needs basic know-how with hands-on experience, then a classroom session could be a perfect fit. When time and budget are of prime concern and online training is sufficient, users could watch a training video or attend a webinar to get up to speed on specific features. When choosing the right option, it’s important to consider how tech savvy the user is, how he/she best retains information, and readiness to apply new knowledge in the workplace.
With comprehensive solutions, such as complete construction management software that can impact processes across the entire organization, it is important that individuals who will benefit, even if not directly using the solution, all receive some form of training on the product. For owners, it is valuable to understand the solution’s financial reporting capabilities to help them know what data is available to help better manage their business. Or, project managers should understand the estimating capabilities to help them articulate what they want included in future estimates to more effectively manage jobs. Understanding the complete capabilities will foster communication and collaboration across the organization.
Support Eliminates the Struggle
If someone is using the software properly but experiencing technical difficulty performing certain functions, he/she should take advantage of the investment the company has made in ongoing support. It’s important to reach out to their software vendor’s customer support department to learn how to best resolve the issue and avoid any frustration. Between online support centers that answer frequently asked questions and provide “how-to” articles, to experts available to assist via live chat or telephone, there are many ways for technology users to navigate in this demanding business climate while levering the investment the business has made in technology.
True vendor partners also listen to customer feedback and innovate product enhancements to maintain the solution to best meet changing needs of users. By staying up to date with maintenance updates and release upgrades, contractors can improve performance, add functionality, keep current with advancements in technology, comply with changing government and industry regulations, and more. When updates are made available and installed, it’s a perfect time to learn about the latest capabilities and take training as needed. This is vital to reaping the most value of the software solution. By protecting a software solution through a regular maintenance plan, contractors will save time, money, and reduce potential for interrupted access to their solution. With the increased size and complexity of today’s software solutions, continued maintenance is valuable investment.
Make the Software Work for You
Software is typically designed to improve the efficiency and effectiveness of a specific function or multiple functions within an organization. Not leveraging the fullest potential of a software solution can lead to inefficiencies and contractors can’t afford to lose time, money, or productivity because of their lack of interest or ability to maximize their investment.
For those construction business owners that have done what it takes to sustain the right team and technology to be a profitable company, it’s important to not overlook maximizing the investment made in the people and the software that get the work done. By staying current on upgrades, taking advantage of training, and consulting with the software vendor, contractors can best understand how to utilize the product and streamline processes for optimal profitability.
About the Author
Lisa Stotts is Vice President – Professional Services at Maxwell Systems, a leading provider of complete construction software solutions for estimating, job cost accounting, and project management. For more information, please visit www.maxwellsystems.com or e-mail lstotts@maxwellsystems.com.

