Talk to a Construction Software Expert
Call Us: 800-688-8226
Share: 

Press Releases

Maxwell Systems Enhances Online Customer Zone With New, Searchable Answer Center

The company’s online Answer Center gives customers immediate, 24/7 access to the information they need most

KING OF PRUSSIA, PA—May 10, 2007—Maxwell Systems, Inc. has made customer support easier than ever with its new, online Answer Center. The Answer Center is part of the enhanced customer web site called the Customer Zone. Now, Maxwell Systems’ customers can easily locate the information they need around the clock, giving them immediate access to the support information they need most.

“The ability to search for solutions to questions and the immediate access to information offers customers a tremendous value,” says Bob Hodges, Vice President of Customer Care for Maxwell Systems. “The launch of our Answer Center demonstrates Maxwell Systems’ commitment to its customers and the importance of customer service. And with higher demand placed on quality services and more customers turning to the Internet, the Answer Center is the logical and necessary step to fulfill our customers’ ever-evolving business needs.”

The enhanced Customer Zone is a true portal offering personalized customer service. The site is full of enhancements that streamline interaction and help customers better manage the information about their solution. Customers can enter or track a support case, download the latest version of their solution or view product documentation. Also available is a Live Chat option to immediately contact a Customer Care representative.

The Answer Center’s growing collection of thousands of solutions—continually updated as new solutions are discovered and addressed—covers Maxwell Systems’ four software solutions (American Contractor, Colonial, Management Suite, and StreetSmarts). In addition, two dozen categories, such as hardware installation, program utility, security, and upgrading, make it easier to locate solutions. Key features include:

  • Easy-to-use search function. Customers can search for information based on keyword, content, and category, helping them quickly find answers.
  • 24/7 availability. Customers can access the Answer Center whenever they need it. This is the same information used by Maxwell Systems’ support experts.
  • Intuitive user interface. The site’s simple design is easy to use, which makes searching a breeze.
  • Live Chat. Customers can instantly chat online with a Customer Care representative if they need immediate assistance.
  • Online support case management. Create or review support cases online. Add details and receive automatic alerts by e-mail when the case has been updated.
  • Interactive customer feedback. Answer Center solutions include a place for customers to provide feedback. This feedback is used to continually improve the quality and effectiveness of Answer Center solutions. In addition, satisfaction surveys are e-mailed to a sampling of customers when their support cases have been closed, which helps ensure that the Customer Care team is delivering quality solutions to customers.

Maxwell Systems’ customers are seeing great benefits from the Customer Zone. Amy Lawrence, payroll clerk from Bucko Construction, recently used the Answer Center to resolve an application question. “I was able to find the exact answer to my question within seconds. The information was comprehensive and gave me suggestions and ideas on how to further improve the performance of my system. My advice for a new user is to try out the Customer Zone’s Answer Center for quick and straightforward answers.”

User-added image
 

7 Reasons You're Ready for a True Technology Partner

Learn 7 selection criteria and how Maxwell Systems stacks up. 

Sigfusson Northern LTD

Sigfusson Northern LTD uses Maxwell Systems StreetSmarts as its job cost accounting and project management software solution. With StreetSmarts, SNL manages all of the accounting practices and job costs for their seven entities across the U.S. and Canada; maintain information in one place, in one format; manage payroll in-house; track and bill equipment expenses; and streamline workflow between the office and job sites.

Follow Us:
Follow Maxwell Systems on Facebook Follow Maxwell Systems on Twitter Watch Maxwell Systems on YouTube Read the Maxwell Systems Blog Maxwell Systems on LinkedIn Subscribe to the Maxwell Systems RSS Feed

Our Story of Complete Construction Software

Maxwell Systems provides construction software solutions that help contractors to streamline workflow, increase productivity, and improve profitability. Furthermore, we understand that today's contractors must optimize processes across all business areas to gain or maintain an increasingly important competitive edge and ensure a successful business. Critical, to that end, is timely and efficient communication and information access among estimating, job cost accounting, and project management teams.

By using a Maxwell Systems complete construction software solution, you'll be able to better operate your business with increased efficiency and streamlined operations, and confidently increase profitability on every project. You will have the tools you need to accomplish more in less time; taking the guesswork out of reaching true profit potential; and improving financial stability for long-term benefit.

Why Maxwell Systems?

Maxwell Systems is truly unique with its ability to offer contractors a complete, seamless software solution that allows:

  • A new level of continuity and productivity among estimating, job cost accounting, and project management
  • Better insight, analysis, and financial oversight for owners to make informed and timely decisions
  • Improved operational efficiencies, cost reductions, and increased profits

Contractors value having an end-to-end solution from one company:

  • All applications work together seamlessly
  • Efficient access to comprehensive support and services
  • A stable technology partner committed to customer success

How Your Business Benefits

A complete construction software solution from Maxwell Systems provides end-to-end control of your business so you can see a day's profit potential at a glance, identify and prevent potential financial losses, spot discrepancies and errors, and manage projects with accurate information in real-time.

With tailored features designed to fit each member on your team, construction company management software ultimately allows your business to:

  • Attain end-to-end control and increased visibility
  • Achieve easy and accurate reporting with real-time data
  • Optimize project execution for maximum profitability
  • Streamline operations with seamless workflow

The Bid-to-Cash Cycle Explained

Managing each of the key process areas of a construction business – Estimating, Construction Accounting, and Project Management – requires vastly different talents and areas of expertise. The reality is that each of these functional groups is related and dependent on one another.

For your organization to run in an optimal fashion, the groups much work together in an optimal fashion. Together, these functional areas compromise what we describe as the Bid-to-Cash Cycle. And our goal at Maxwell Systems is to provide software for construction so you can bridge the needs of the functional groups, better manage this cycle, and so maximize profitability.

When construction estimating software, construction accounting software, and construction project management software are working together in a seamless system as a complete construction business management software solution, then a contractor is truly poised for optimal profit and productivity.

How does a complete solution fit your part of the cycle? Here are a few examples:

  • Owner: It's all about reducing waste, uncovering lost opportunity, exposing shortcomings, and maximizing resources – all which impact profit and the bottom line. With end-to-end visibility of every project, executives can hone business strategy, improve control of cash flow, and keep financials in the black with accurate ROI.
  • Estimator: Beyond estimating projects, the estimator can access more accurate information in regards to how the project actually performs. This will allow the estimator to improve accuracy on future estimates with actual labor and production rates, updated material prices, and other resource related items.
  • Accounting: Not only a company's construction accounting system, a complete solution helps to streamline the procurement processes for optimal efficiencies and produces more accurate purchasing processes. Additionally, billing processes, inventory issuances, and many other processes are streamlined. Less data entry, better accuracy, and reliable audit trail allow convenience and peace of mind.
  • Project Manager: The seamless workflow from Estimating to Project Tracking allows for a streamlined method of creating the job and then tracking performance against the estimate. Within the complete solution, the construction project management programs also provide the detail required for the Project Manager to understand what the Estimator was thinking when the bid was put together. Plus, by accessing real-time information whether in the office or in the field, the project manager can track progress, be more agile, and better handle all aspects of jobs from beginning to end.

Bottom Line

To succeed in today's competitive marketplace, construction business owners must improve productivity and have end-to-end visibility to see how jobs perform (and turn profit) from start to finish. Maxwell Systems knows construction company software and can be your partner by offering truly unique products (as well as support and services) that address the entire construction project lifecycle – from digital takeoff through final cash payment. Our seamless system provides your company with all the capabilities you need for estimating, job cost accounting, and project management, and ultimately for superior insight and analysis of your business.

Imagine the flexibility and insight by having one solution for estimating projects, for construction accounting programs, and for construction project software! All that and more in one system will help your business be more competitive and profitable.

Maxwell Systems
Complete Construction Software Solutions
© 2012 Maxwell Systems, Inc. All Rights Reserved. | 800-688-8226 | Sitemap | Privacy Policy | Terms