Press Releases
Maxwell Systems Enhances Online Customer Zone With New, Searchable Answer Center
The company’s online Answer Center gives customers immediate, 24/7 access to the information they need most
KING OF PRUSSIA, PA—May 10, 2007—Maxwell Systems, Inc. has made customer support easier than ever with its new, online Answer Center. The Answer Center is part of the enhanced customer web site called the Customer Zone. Now, Maxwell Systems’ customers can easily locate the information they need around the clock, giving them immediate access to the support information they need most.
“The ability to search for solutions to questions and the immediate access to information offers customers a tremendous value,” says Bob Hodges, Vice President of Customer Care for Maxwell Systems. “The launch of our Answer Center demonstrates Maxwell Systems’ commitment to its customers and the importance of customer service. And with higher demand placed on quality services and more customers turning to the Internet, the Answer Center is the logical and necessary step to fulfill our customers’ ever-evolving business needs.”
The enhanced Customer Zone is a true portal offering personalized customer service. The site is full of enhancements that streamline interaction and help customers better manage the information about their solution. Customers can enter or track a support case, download the latest version of their solution or view product documentation. Also available is a Live Chat option to immediately contact a Customer Care representative.
The Answer Center’s growing collection of thousands of solutions—continually updated as new solutions are discovered and addressed—covers Maxwell Systems’ four software solutions (American Contractor, Colonial, Management Suite, and StreetSmarts). In addition, two dozen categories, such as hardware installation, program utility, security, and upgrading, make it easier to locate solutions. Key features include:
- Easy-to-use search function. Customers can search for information based on keyword, content, and category, helping them quickly find answers.
- 24/7 availability. Customers can access the Answer Center whenever they need it. This is the same information used by Maxwell Systems’ support experts.
- Intuitive user interface. The site’s simple design is easy to use, which makes searching a breeze.
- Live Chat. Customers can instantly chat online with a Customer Care representative if they need immediate assistance.
- Online support case management. Create or review support cases online. Add details and receive automatic alerts by e-mail when the case has been updated.
- Interactive customer feedback. Answer Center solutions include a place for customers to provide feedback. This feedback is used to continually improve the quality and effectiveness of Answer Center solutions. In addition, satisfaction surveys are e-mailed to a sampling of customers when their support cases have been closed, which helps ensure that the Customer Care team is delivering quality solutions to customers.
Maxwell Systems’ customers are seeing great benefits from the Customer Zone. Amy Lawrence, payroll clerk from Bucko Construction, recently used the Answer Center to resolve an application question. “I was able to find the exact answer to my question within seconds. The information was comprehensive and gave me suggestions and ideas on how to further improve the performance of my system. My advice for a new user is to try out the Customer Zone’s Answer Center for quick and straightforward answers.”

