Management Suite Modules
MaxService
With the MaxService module, businesses can streamline communications with field workforce.
By streamlining the process of communications between your back office and service technicians, MaxService can enhance customer confidence and enable expansion of the field technical force. This fully integrated, wireless solution allows technicians to receive work orders on the road, indicate work completed, provide timecard information, and review equipment information and history. From the field, technicians send completed information back to the home office. The office can review pending ticket entries from the field, edit, and process through Service Ticket Entry.
With the MaxService module, you can:
- Improve process workflows by sending work order details to a technician’s laptop in the field and giving the technician access to historical work details by site and by piece of equipment serviced.
- Reduce dependence on the back office when technicians get directions to their next call with approved mapping software.
- Identify work performed to complete a work order with labor hours, materials used, and miscellaneous charges.
- Print a work order ticket in the field and collect necessary signatures.
- Streamline invoicing by collecting signatures electronically with appropriately equipped device.
- Improve cash flow by creating same-day ticket details for billing.
- Streamline processes by transmitting details of work performed to the back office.
- Have valuable security on field devices (MaxService features two levels):
- Because the field device is running Windows XP, computer logins are administered by the company.
- The MaxService application includes a login and password. This security level permits more than one tech to use a single laptop/tablet.

