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Service Management

 
 
A Comprehensive View of Service Management

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Service Management increases profitability and customer satisfaction with comprehensive dispatching/scheduling, work order tracking, pricing and billing, contract maintenance, and financial reporting. This solution addresses the key elements of the service industry: responsiveness to customers, efficient scheduling of resources, realistic pricing, prompt and accurate billings, and informed management insight into critical financial indicators.

Integration with MaxService--a wireless dispatch and tracking system--can help reduce labor hours and paperwork. In addition, MaxService can enhance customer confidence and enable expansion of the field technical force.

Service Management components streamline business processes for the service industry:

  • Service Management [+]

    Service Management features a single-screen Dispatch Board. Instantly access customer information, technician locations/schedules, and parts availability for quick and accurate responses to customer calls. Multiple views within the Dispatch Board allow outstanding calls to be organized, formatted and displayed by location, type, priority, assigned technicians, day and time, and more. “Drag and drop" incoming calls onto the calendar to schedule arrival times and assign technicians for dispatch.

  • MaxService [+]

    MaxService: This fully integrated, wireless solution allows technicians to receive work orders on the road, indicate work completed, provide timecard information, and review equipment information and history. From the field, technicians send completed information back to the home office.

  • Contract Management [+]

    Contract Management meets the specific requirements of the service industry, including multiple and single-site contract coverage, blanket and individual contracts, and variable inclusion/exclusion options. This component also handles “billing on completion," deferred revenue from prepaid contracts, automatic renewals, and profitability reporting.

Management Suite is the Profitable Way to Manage Services in the Office and in the Field.

 
 
 
 
 
Learn more about Maxwell Systems Management Suite
 
 
 
 
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An Accounting Solution You Can Count On

Learn the 6 Reasons why a better fit with job cost accounting software can boost your profitability.

Moores Electrical & Mechanical Construction, Inc.

Moores Electrical & Mechanical uses Maxwell Systems Management Suite to improve service management, including dispatching/scheduling, work order tracking, pricing and billing, contract maintenance, and financial reporting. Theyve been able to improve communication, customer service, and cash flow,  

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Our Story of Complete Construction Software

Maxwell Systems provides construction software solutions that help contractors to streamline workflow, increase productivity, and improve profitability. Furthermore, we understand that today's contractors must optimize processes across all business areas to gain or maintain an increasingly important competitive edge and ensure a successful business. Critical, to that end, is timely and efficient communication and information access among estimating, job cost accounting, and project management teams.

By using a Maxwell Systems complete construction software solution, you'll be able to better operate your business with increased efficiency and streamlined operations, and confidently increase profitability on every project. You will have the tools you need to accomplish more in less time; taking the guesswork out of reaching true profit potential; and improving financial stability for long-term benefit.

Why Maxwell Systems?

Maxwell Systems is truly unique with its ability to offer contractors a complete, seamless software solution that allows:

  • A new level of continuity and productivity among estimating, job cost accounting, and project management
  • Better insight, analysis, and financial oversight for owners to make informed and timely decisions
  • Improved operational efficiencies, cost reductions, and increased profits

Contractors value having an end-to-end solution from one company:

  • All applications work together seamlessly
  • Efficient access to comprehensive support and services
  • A stable technology partner committed to customer success

How Your Business Benefits

A complete construction software solution from Maxwell Systems provides end-to-end control of your business so you can see a day's profit potential at a glance, identify and prevent potential financial losses, spot discrepancies and errors, and manage projects with accurate information in real-time.

With tailored features designed to fit each member on your team, construction company management software ultimately allows your business to:

  • Attain end-to-end control and increased visibility
  • Achieve easy and accurate reporting with real-time data
  • Optimize project execution for maximum profitability
  • Streamline operations with seamless workflow

The Bid-to-Cash Cycle Explained

Managing each of the key process areas of a construction business – Estimating, Construction Accounting, and Project Management – requires vastly different talents and areas of expertise. The reality is that each of these functional groups is related and dependent on one another.

For your organization to run in an optimal fashion, the groups much work together in an optimal fashion. Together, these functional areas compromise what we describe as the Bid-to-Cash Cycle. And our goal at Maxwell Systems is to provide software for construction so you can bridge the needs of the functional groups, better manage this cycle, and so maximize profitability.

When construction estimating software, construction accounting software, and construction project management software are working together in a seamless system as a complete construction business management software solution, then a contractor is truly poised for optimal profit and productivity.

How does a complete solution fit your part of the cycle? Here are a few examples:

  • Owner: It's all about reducing waste, uncovering lost opportunity, exposing shortcomings, and maximizing resources – all which impact profit and the bottom line. With end-to-end visibility of every project, executives can hone business strategy, improve control of cash flow, and keep financials in the black with accurate ROI.
  • Estimator: Beyond estimating projects, the estimator can access more accurate information in regards to how the project actually performs. This will allow the estimator to improve accuracy on future estimates with actual labor and production rates, updated material prices, and other resource related items.
  • Accounting: Not only a company's construction accounting system, a complete solution helps to streamline the procurement processes for optimal efficiencies and produces more accurate purchasing processes. Additionally, billing processes, inventory issuances, and many other processes are streamlined. Less data entry, better accuracy, and reliable audit trail allow convenience and peace of mind.
  • Project Manager: The seamless workflow from Estimating to Project Tracking allows for a streamlined method of creating the job and then tracking performance against the estimate. Within the complete solution, the construction project management programs also provide the detail required for the Project Manager to understand what the Estimator was thinking when the bid was put together. Plus, by accessing real-time information whether in the office or in the field, the project manager can track progress, be more agile, and better handle all aspects of jobs from beginning to end.

Bottom Line

To succeed in today's competitive marketplace, construction business owners must improve productivity and have end-to-end visibility to see how jobs perform (and turn profit) from start to finish. Maxwell Systems knows construction company software and can be your partner by offering truly unique products (as well as support and services) that address the entire construction project lifecycle – from digital takeoff through final cash payment. Our seamless system provides your company with all the capabilities you need for estimating, job cost accounting, and project management, and ultimately for superior insight and analysis of your business.

Imagine the flexibility and insight by having one solution for estimating projects, for construction accounting programs, and for construction project software! All that and more in one system will help your business be more competitive and profitable.

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Complete Construction Software Solutions
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